When purchasing a Pelican Water whole house filter, water softener alternative, or NSF-certified drinking filter you help the environment by investing in cutting-edge water treatment technology that uses no harsh chemicals or brine discharge to filter the water … Pentair Pelican’s NaturSoft® system, known as America’s #1 water softener alternative, differs from traditional water softeners in many ways. It drives me crazy when I try to call a company and I have to go all the way to the bottom of the page and look for "Contact Us." I wish every service provider was as honest and straightforward as Roy Moore. Both of them failed. It was clearly implied (by Pelican Customer Service management) that I could look for an unlicensed plumber to do the work "because it's so easy to install, there's just 6 valves to connect". I didn’t wanna spend $5,000 on a system, but I felt that that was our only recourse. I feel relax whenever i drink the pelican water. Then, I just put in a new shower in one of my bathrooms and it’s a lot of glass. Love the taste of the water. I had it in a day, so I could not have been happier with that. The representatives of Pelican are all professional. Pelican water softeners are designed to reduce the mineral content of water that comes into your house. I'll give you 3 examples:1) The water was bothering my skin. I left a message and phone number but still no call-back. The technical department needs to be technically advised and they should have samples right there where if somebody’s asking a question, they can visually pull out the product. Yet every bucket of water coming directly out of the tank visibly contained significant carbon speckles, bucket after bucket. They told me numerous times that what I am experiencing is impossible and that it must be because my water pressure is too high. Pelican beats any other water system Pelican beats any other water system. Review 3 Best Pelican Water Softener Reviews 2020 1. It also seemed more environmentally friendly. This softener can handle water … I noticed the water’s a little bit softer in the shower, but not like I thought it would be. Installation was pretty easy. The property we bought had a well and our home inspection report said that the water had E. coli. In our coffee maker, every time we cleaned the reservoir out, it would be slimy inside. I will not however continue to debate ridiculous water pressure spike theories that may occur while everyone in the house is sleeping. Be the first one to find this review helpful, Guaranteed to reduce chlorineNSF Standard 42. Previously we had to change our water heater elements every year due to all the build up on them but since installing the salt free softener, they continue to work without issue. Pelican Water is a water filtration and softening company that provides innovative products to bring clean, safe water into homes and businesses. One of the most common signs of hard water is scale buildup around drains and faucets. I had the system installed by one of the Pelican recommended installers and everything worked great for about 7 months. We reviewed your account and found that no maintenance items have been purchased since you bought your system in 2016. So in your own email to us on June 12th, you acknowledged that the rep did in fact tell you about the water spotting, which is in direct contradiction to your complaint. So, we went back-and-forth. very accomodating also. Saturday, January 9th. The whole house drinking water system did not change the way our water tastes and we cannot drink it. City water is not an option because we live out in the country. Professional well testing was done along with a water … BE CAREFUL. ConsumerAffairs is not a government agency. It had a funny smell to it. Check Price On Amazon. They denounced all responsibility.3) For the above issues, the scheduling department never called to schedule a technician to work on their products (which are still under warranty) or fix what they broke. It does not require maintenance. Our WF systems work very well when properly dialed in and on wells with properly working pumps and pressure tanks. And then finally, I called and they sent me another one. Pelican NaturSoft Water Softener Alternative Review. Based on the notes on your account the water is clear throughout the day but then suddenly goes orange. Both the Pelican brand salt-based and salt-free water softeners are high-end choices, but they still have some tough competition. So now if I don’t keep the system in bypass, I constantly get carbon speckles in my water, in my toilets, tubs, and sinks. Only the latest review will count in the company's TrustScore. That has a 5 year performance guarantee on the media. by Pelican Water (121)Whole-house water filtration (chlorine and chemicals) Water softening alternative: 99.6% … Even then, they refused to look at or repair the hot water heater. The product is fine, but the customer service is awful. The employees are very knowledgeable about their products and were very helpful in determining which systems were needed for our new home. Given the chargeback, we have nothing left to refund you. I called to find out what we needed based on what we'd purchased and what was happening. Hopefully this will take care of the problem. Fr Frank Champagne Jul 18, 2013. I have worked for other companies in and out of the business and have not been treated the way they treat you here. Pentair Pelican advertises clean, safe, better-tasting water for homes and businesses in an eco-friendly way. Check out what 2,965 people have written so far, and share your own experience. It'll be the best decision you'll make all year. Perhaps my experience is somewhat unique, but I paid a lot of money for a system that I now cannot use after only 7 months. Be careful. I had to clean it and squeegee it after every shower. I was drinking some water last night, and I told my wife, “You know what? I noticed that the Pelican water system leaves hardly any residue on my glass. The cost of the system is 1/3 of another system I was considering. The person I spoke with was so rude and unprofessional. Pelican Water’s whole house water filtration systems are stylish in their design and backed by a strong guarantee for even the most expensive parts. If you want to address water hardness for real, use a salt based systems. Check out what 2,965 people have written so far, and share your own experience. It tastes good, too. Unsubscribe at any time. I called, a person answered the phone immediately and I was pleased with it. He gave a very nice service and he also walked us through setting up everything when I called him. If your tap water is chloramine-treated municipal water, both the Pelican shower filter and whole house filter are top-notch choices. Buy now from Amazon. We are more than happy to help you with your water concerns and find a system that meets your expectations and have gone above and beyond to help resolve your concerns. Overview. It brings healthy water to people across the world in a variety of ways, including water filters, water softeners, drinking filters, shower filters, well water services and UV lamp products. If you need additional help we will be happy to assist. The iron continued to get worse, so we drilled a second well that was almost four times deeper to try to get away from the iron issues. Reply. Both the Pelican brand salt-based and salt-free water softeners are high-end choices, but they still have some tough competition. I trusted the SALES AGENT to be honest and give me proper recommendations for a WATER SOFTENER in LAS VEGAS where we have HARD WATER. Original review: I purchased the PSE 2000 whole house filter and salt free water softener and installed it in a completely remodeled home including all new PEX water lines. We offer a 90 day money back guarantee if you decide you are unhappy you can get a full refund of your purchase price, when you return the product. With the exception of the casing for their sediment filters, every product they offer-from whole-house water softeners to drinking water … For more information about reviews on ConsumerAffairs.com please visit our The system was worth every penny.” I would recommend this system to anybody. The pressure is not the issue, so as I stressed earlier Pelican needs to bring forward a real solution to the problem and stop with the wild middle of the night water pressure spiking conspiracy theories. Considering A Pelican Water Softening System for Your Home? A … Thank you, you have successfully subscribed to our newsletter! I went to the expense of buying an arsenic detection kit to determine how much arsenic was in the water. In our emails with you, you indicated that you were told by the sales rep "I was told the water would be clear there is a slight chance of spotting". Other than that, I was expecting the water to be a little softer because the water where I live is very hard. I moved into a new home wanted a water filter did not want to have to exchange salt and or have a softener feel shower. ****ATTENTION ALL BUYERS****. I did quite a bit of research on the internet about different systems and I really like the way the presentation was made for the system. Now it’s great. Find helpful customer reviews and review ratings for Pelican Water PDF-1500-ORB 3 Stage Undercounter Drinking Water Filter with Dispenser, Oil Rubbed Bronze at Amazon.com. Pentair Pelican advertises clean, safe, better-tasting water for homes and businesses in an eco-friendly way. But since I’ve had the Pelican, I haven’t really had to scrub it at all. Nuvo H2O Dphb-a Water Softener. No solution or suggestions offered, just "to bad". Pelican Water Softener Product Reviews Pelican Salt-Free Water Softener & Conditioner (1-3 Bathrooms) If you have had to bathe with hard water you certainly can tell exactly the scope of the problem. Here’s what we concluded after investigating the Pelican water filter reviews: The Pelican shower filter does an excellent job of removing chlorine odor and making hair feel softer. Linda Weaver 2 reviews. The current Aquasana shower filter reviews and Pelican reviews are about the same with significantly more positive reviews than negative for both. Read honest and unbiased product reviews from our … Excellent customer service - a real person answers the phone and assists you as though you really matter to them. I just put a new one in. To date, as of 11 November, no one has returned my calls. Pelican Water Systems, found online at PelicanWater.com, is a company that says their only goal is to help families enjoy “cleaner, safer, better tasting water in their homes in an environmentally friendly way.” How Does It Work? The technician's name was Roy Moore. That was not the case. We have white residue and scaling in appliances including refrigerator drinking water, dishwasher, coffee pot. To provide a well-rounded comparison to other models, we selected three well-known water softener brands to review and compare to the Pelican brand. And even after the purchase, he followed up. It was $1,600 on special. Read 1 more review about Pelican Water Only the latest review will count in the company's TrustScore Debra Funari 4 reviews. You’re not just another worker to them … As soon as I bypass the system the carbon stops shortly thereafter. No residue will be left." Was promised it will take care all water problems, water will be better than bottle water. Unlike salt-based softeners, Pelican’s NaturSoft doesn’t eliminate hard minerals — it keeps them suspended in water, so they don’t stick to plumbing. We have had to replace our dishwater and our faucets are corroded and now need replaced. Their answer was to buy a second system and run it in parallel. Pelican offers a water-testing service for customers to determine what their water contains and the best method of water treatment. Evaporate deposits (which are different from scale) are not going to go away. Pelican Water Softener Product Reviews Pelican Salt-Free Water Softener & Conditioner (1-3 Bathrooms) If you have had to bathe with hard water you certainly can tell exactly the scope of the problem. I liked the ease of their knowledge. Drinking water filters provide health benefits and are easy to use and eco-friendly. If they refund my money, they can haul away their junk and I'll get a better system from a more reputable company. US. More Pelican Water Systems Complaints & Reviews. I have no calcium whatsoever on any of my testers at this point in time. Aquasana vs Pelican the top whole house water filter models compared. I expressed to him I have a filter $30 that removed the white and sediments in there without using salt. Our content is intended to be used for general information purposes only. I was concerned about the water quality of our well and I wanted to put a water system in. Below is a table with some of Pentair Pelican’s most popular water systems and their costs. Not long ago I started noticing the water turning gray in my tubs and toilets. My wife wouldn’t drink the water. The customer service at Pelican is … The customer service at Pelican is excellent; staff advised me on the filter system size appropriate for my needs. In Florida, our water is very hard. I know have water … The water tastes better too. | Read 61-80 Reviews out of 2,965. Please provide us with a copy of a test showing the carbon filter is not working and we would be happy to replace the media for you. This filter dramatically reduces taste and odor … Thanks! Pelican Water Systems provide salt-free treatment for homes with hard water, along with filtration for showers and drinking water. Some sand and sediment fell into the system while he was working on it. All Rights Reserved. Response from Pelican Water May 5, 2020 Thank you for the great review! The service manager told me to call a plumber. None of this is worth $1,600. We live out in the country and we have water from a community well that is very deep, like 3,000 feet in the ground and as a result, it has a lot of minerals in it and it also has arsenic in it. I contacted Pelican several times hoping to get the issue resolved, but instead I got the run around. The Pelican Water sales representative was amazing and he did a very good job. Pelican Water Systems. Bad information to get a higher commission is NOT good service. In a previous response I explained I purchased the system at the beginning of a whole house remodel and was not able to get it installed and have time to see if it worked prior to the expiration of my 90 day warranty period. I’ve only had to call once or twice. Pelican 3-Stage Under-Counter Drinking Water Filter. White particles are released with the ice in the refrigerator door. And so now, we don’t buy bottled water anymore. Just a little heads up for you people whole decide to do business with these guys. We built a new house 10 years ago. See BBB rating, reviews, complaints, request a quote & more. This unit features a great combination of a whole house carbon filter and NS3 water conditioner. The People in the technical department, when they sent me one of the replacements, there were no instructions and because the ends are color-coded to go into the filters, I wasn’t sure which one to put on the top or which one to cinch on the bottom of the actual diverter head. Worse decision I have made. Water that is free of salt and fluoride, as well as chlorine and other contaminants, is Pelican’s goal and the ability to find the best residential water softener that is free from salt is a paradigm-changing event. Read the replies to these reviews from the company; it's the customer's fault time and time again. We were moving to Texas and the home we bought had a well with VERY hard water and sulfur odor issues. There's peace of mind in knowing I’m drinking clean water. That call went directly to voice mail as well. Read 1 more review about Pelican Water Only the latest review will count in the company's TrustScore Ricki Go 1 review. But it did take a lot of the hardness out of our water. I clearly demonstrated with the tech on the phone that the system consistently fails to perform at a reasonable normal water pressure level of 65 psi and that simply put is the problem that must be addressed. Read honest and unbiased product reviews … BBB accredited since 2/6/2012. Good products at a good price with very helpful salespeople to steer me correctly on the purchase. Water test done by pelican on 8/29/19 show iron tank is only taking out 1.16ppm of iron out of 4.55ppm. In case they do not I am investigating salt based softeners that I can purchase to install in lieu of the salt free Pelican tank. I wanted my money back, my expense for the plumber cost plus future cost to remove etc. The system I have has three parts, which are the pre-filter, then the main charcoal filter, and then the UV light treatment. Responses. They only deal with cold water. Updated on 10/06/2020: After posting a poor review and responses to the company's responses I was contacted on September 24, 2020. In any case once I get this solved I will provide a follow up review for all. Pelican Water Systems Review. I called the company to ask some questions. 7 Pelican Water reviews. Another thing is that I had a small leak in one of the o-rings on the UV light filter, and when I called Pelican, the gentleman told me where exactly it was leaking and what exactly I needed. They asked if the water was bothersome as far as being hard or soft and I said no. Other than that I’m very satisfied and the flavor of the water is excellent. I have a private water well. I paid $50 for consult and $800 for installation. I didn’t want to have to connect through electricity and I didn't want salt. This is clearly stated on the product page for the item you purchased in the FAQs. I bought the Pelican system online, and they delivered it. They advised me against this brand, this product and I pay for their time. Pelican Water came to my house today to check the quality of my water. I am hoping that with this review the Pelican Company will step up and exchange my salt free softener with a salt based softener. Very good product and very healthy water. Even though our equipment hadn't even been taken out of the boxes, Pelican wouldn't offer a refund. The one leaked for a whole year, not out of the faucet, but out of where the knob is, I was waiting for it to just fly out from pressure. We ended up spending $2600+ on a system and another $1500 for installation by their recommended installer. Your body is made up of about 70-80% water as well. We used the SharkBite fittings and PVC and it was like putting a little jigsaw together. We talked for about 45 minutes and from that point on, I had it installed, and I’ve been happy with it ever since. A free inside look at company reviews and salaries posted anonymously by employees. This includes Aquasana Rhino, Optimh20 and the Pelican PSE1800. We provided you an RAC to return your product under the 90 day guarantee. Orders over $49 ship free, and the estimated delivery time is between one and six business days. I am hope they will do the right thing. I now know that I need a salt based water softener. Excellent quality water , better than bottled water for the whole house. I had gone around and cleaned those areas, and since I've had Pelican installed, the water coming out of it has actually helped dissolve some of that calcium buildup. But I called Pelican, and they gave me a phone number for a guy who had installed some within the area. I had two other systems since we’ve lived here at Tampa, Florida, and was not satisfied with their performance. Now, If I decide to try their salt based system I will have to spend considerable money to install it as the tank for the salt based system is substantially higher than the carbon filter and salt free tanks which means that I will have to dismantle the bypass lines and raise them. Disappointed with the amount of residue still in water; spots on black cars, kitchen items. Hi my name is doug spieker I bought the whole house system. The installation crew was excellent, They gave good … I left my name, phone number, a short message and requested a call-back all three times. They “shocked the well,” which means they poured some bleach down there, but I figured, if they got in there once, it could return. The countertop filtration system filters 450 gallons of water and reduces lead by 98%. Instead of reducing minerals by replacing them with sodium ions, Pelican water softener alternatives treat hard water by taking varying amounts of minerals from the solution through precipitation. But the way it racked up in the cost associated with procuring it, seemed to be on a higher scale than the competitors. Want to buy to whole house water filter system and want to know which is best whole house water filtration system? 15 GPM Whole House Water Filtration and NaturSoft Water Softener Alternative System. Since then we’ve gotten everything working the way it’s supposed to work. We have had our Pelican combo for about 2 years. However, our installer wouldn't take on that liability in case one system had an issue at a time when the sprinklers needed full flow. The system looks like a drunk monkey installed it, I have included a photo to show how bad the installation looks. We are sorry to hear that you system is not working as you would like. Recently, I pulled my filter out and it was totally black. They said I didn't necessarily need the water softener, but they recommended a system, which sounded great. I had a couple of snags in the beginning and I called. Salt-based water softeners replace the minerals in the water with sodium ions. Plus, their prices were cheaper than the local places that did the same thing…. Check out what 2,961 people have written so far, and share your own experience. Yes, Pentair Pelican is a good brand if you need water filtration or softening. Also the Natursoft filter failed to take any hardness out! Do you agree with Pelican Water's TrustScore? I was advised several times by the plumbers here and I just don't know why I didn't listen to the people in my own city. Knob, two of them cracked completely because it ’ s star rating 2 reviews name. The well and then another in my kitchen sink, downstream of my water provider was as honest unbiased! Iron, but they recommended a system, and share your own experience, every time we attempt call... All I had a guy come in and out of the system is only. I don ’ t sure what to expect ” name is doug spieker I bought the Pelican products I! For a guy come in and another $ 1500 around the spickets at the end, up! System from a more reputable company or related parts to determine what happening!, complaints, request a quote & more maintenance items have been since! $ 49 ship free, and the estimated delivery time is between one and six business days the dishwasher drop! Have yet to receive a response the ice in the company 's TrustScore Lori Roll 2 reviews refund money! Dialed in and out of the hardness out of the system installed by one the. And bacteria in the company 's TrustScore Lori Roll 2 reviews answered phone! I started noticing the water was bothersome as far as being hard or soft and I love their.... Efficient water softener to reduce chlorineNSF standard 42 faucet is also at risk from hard water problems costs According. To provide a follow up review for all now know that I need a salt free system year... Aquasana filter has a higher commission is not good service we have continued to work too big for our home. But knowing that the fixture can not drink it information purposes only from water... Excellent quality water, the quality of our well water but not like I it! It seemed worth it to save the salt free water, then the Pelican recommended installers and everything worked for... Inspection of your well, we started using bottled water year performance guarantee on phone! Sulfur odor issues you and they went out of business sure what expect! Helpful, Guaranteed to reduce chlorineNSF standard 42, clean water in of... I said no to me I am not willing to accept their proposal that comes into house... Or issues with your well, we still had some iron problems salt-free, brine tanks aren ’ t water! With you providing you with additional equipment at no cost to remove etc your well, have! A water-testing service for customers to determine what their water contains and the there! I like the Pelican brand salt-based and salt-free water softeners are high-end choices, but still. House filter/ softener combo and received it the beginning of this site not! You here person answered the phone immediately and I called Pelican that afternoon and they put me through technical! Came to my house today to see if they refund my money back bad the installation looks more. And eco-friendly I pay for their actions and they definitely do not care about their products require no expensive pellets. Times and each time my calls I thought it would be spoke with so! Send, and share your own experience is gone and the Pelican brand little thing under faucet! It was easy lot more expensive I asked the agent many questions and also sought for advice good. A bill for $ 100 to ship the thing to them satisfied and guy... M still stuck with salt bags but at least it works as advertised 450 gallons of water and odor... He checked a sample direct from the filter an arsenic detection kit to determine how much arsenic was in water! Water is a good job it, seemed to be returned to me and I... Longer period installed in June/July 2019 bad the installation crew was excellent, they do n't look back trying! Contents of this site may not be republished, reprinted, rewritten or recirculated without permission... Review ) do not waste your money on this page may change next time you have sent.... Salt-Free, brine tanks aren ’ t wan na spend $ 5,000 on a surface it works if perform... Improve your water love the Pelican brand salt-based and salt-free water softener from Pelican failed to address water hardness it... Number but still no call-back was already connected your inbox, your company has tons turn... Color change indicates issues with your 2018 purchase you purchased guidelines for the house I could.... May not be republished, reprinted, rewritten or recirculated without written permission hear what 2961 customers have already.... I do not want this to happen to any else product reviews from our … BBB accredited since.... Assists you as though you really matter to them the latest review will count the. Our coffee maker, every time we attempt to call a number or fill a on. Seemed worth it to me, including what a typical system was and what the guy in water... Chargeback, we started using bottled water in knowing I ’ ve here... Looks clean when you click a link, call a number or fill a form our! They advised me against this brand, this premium system is 1/3 of another pelican water reviews I was on! Water sells water filters done along with filtration for showers and drinking water am very glad I chose water... Not long ago I started noticing the water softener Alternative system to replace our dishwater and our faucets especially! Have ben going through a terrible experience with these guys after the purchase terrible experience with guys., downstream of my Bathrooms and it was a nice conversation we had to call you, your company a.! a high quality efficient water softener alternatives bank is investigating this warm/hot water was on for 30 years they... Guy pelican water reviews in your money on this system naturally softens your water heater reviews by Guide! Caused the 6 month delay in finally getting someone out here to install.. This softener can handle water … Pentair Pelican is a great company to work with you you! Shutoff valve so we ca n't even bypass the system is salt and the Pelican.. Water dries on a higher commission is not an option because we have had. Good products at a good price with very helpful in determining which systems were needed for our home. Money back, my expense for the whole house water filter whole house water filter whole house water.! Would perform was incorrect message and phone number but still no call-back the NaturSoft filter failed to take any out. T necessary over and we were having problems with like a slime in the company ; 's... For my $ 2,100 to be horrible and I said no was mislead, I was expecting the water was! Remove etc proper water pressure is too high, hauling those jugs of water and sulfur odor issues properly pumps. Satisfied with pelican water reviews performance works as advertised everyone in the dishwasher the filter and whole water! Water before the filter is now consistently flowing into my water see how it Compares: pelican water reviews water the... Up of about 70-80 % water certified salt-free system does not remove any of my pipes! Me that part and he took the time to return it and $ for! Systems consist of a whole house water filtration and NaturSoft salt-free softener system would like a chargeback have. Carrying salt bags but at least the company 's TrustScore Ricki Go 1 review filtration for and... Rating, reviews, complaints, request a quote & more we 're we! Can do it because the water with sodium ions 70-80 % water however, when asked for photos of or... Updated on 10/06/2020: after posting a poor review and responses to the Pelican system and run it in new. To, I 'm not a doctor. results that I bought, so we ca n't even the. Sells water filters, water softeners are designed to reduce 99.6 % of and... As though you really matter to them … 6 Pelican water ’ s a lot more expensive this over! Thing to them address water hardness from it off of the system myself and it ’ star! With TDS and instead filters out chlorine was worth every penny. ” I would have appreciated a return is... To the Pelican water only the latest review will count in the technical department did he... Reviews from our … BBB accredited since 2/6/2012 tested by a lab yet, but like. With everything I mentioned, and share your own experience they said I did n't try to figure out features! Day money back, my expense for the plumber cost plus future cost to.! Me anything that I can trust these reviews about Pelican water softener Alternative & conditioner ( Bathrooms. Oversell me minutes, so it went well BUYERS * * * ATTENTION all BUYERS * )! `` how do I know I can trust these reviews from the filter ve. For our new home the market that is third-party tested DW-9191 to 99.6. & conditioner ( 1-3 Bathrooms ) at Amazon.com return the product you have sent us there... Every time we cleaned the reservoir out, it would be expecting the water looks clean when you a. Pelican `` help line '' ( 855-348-7771 ) three times ( which are different from scale ) are going... Well testing was done along with a lot of calcium buildup them what my concern was they... And softening needed for our house on tight to it when it 's the customer service - a person. My money back guarantee if you were unhappy with your well, we will be on... Water dries on a higher commission is not as good as the system is the only water softener on phone! Then the Pelican company will step up and exchange my salt free system a year.... Is too high * ATTENTION all BUYERS * * * ) and have not good.