The purpose of an employee manual is to provide a written agreement as to how employees are expected to behave in the workplace. In this edited excerpt, the authors describe six key systems you need to put in place before you open the doors of your retail business. Skip Navigation Healthconnection℠ 404-778-7777 Store policies give an extra boost of confidence in shoppers because they see that if something should happen to their order, the store owner has already covered it. All our stores in the chain feature the best buys we can find worldwide. In-Store Pickup and Return. Try risk free for 60 days. If you own the building, however, it’s all up to you. FREE coupons are not accepted, and the fine print, to minimize cashier uncertainty, is that the word FREE can’t appear on the coupon. This includes Buy One, Get One Free offers. These policies, procedures, and checklists successfully recognize the limits of providing employees proper guidance for appropriate behavior at work and draw a line between that and employee lives outside of the workplace. Learn to set limits for yourself. Target will not knowingly work with vendors or factories who use physical abuse or … She is a voracious reader who owns more books than she can ever read in this lifetime. You can use the global (Org-wide default) policy or create and assign custom policies. A graduate of Brigham Young University, she worked in advertising for many years before moving to her current writing position at Rain Retail Software. Documents employees need for travel (e.g. After writing, your documents should be reviewed, validated, and approved. To be effective, policies need to be publicised and provided to all existing and new employees. Add one more list of tasks to oversee. Certain products and payment methods, however, may not qualify for in-store pickup. alterations? Is it a high-ticket item your customers will be unable to pay cash for? Unopened Tobacco and Alcohol products can only be returned to the original store of purchase. Will you offer gift-wrapping? Businesses run on rules. Training of employees: Employee training is essential, especially given the frequent turnover in retail jobs. Leave policies should be flexible and non-punitive, and allow sick employees to stay home and away from co-workers. Employees should begin preparing at a designated time for the store to close. Safety rules, customer service rules, rules on accepting credit cards and closing out the cash register. If not, which forms of currency will be accepted by your store? At our store in Ashland, KY, we are required to open our purses at the close of business every evening so management can make sure we're not walking off with an unpaid $99 end table. Keep your hands clean. Take time to think these various details through, then schedule times for each task to be done and who is to do it. The Nike Code of Conduct provides an overview of the laws, regulations and company policies that apply to us and the work we do, but it does more than that. The business hours include the many tasks that need to be done besides selling—receiving, preparing and tagging merchandise, cleaning and facing shelves, freshening displays, counting the cash in the cash drawer, ordering new merchandise, checking on special orders, notifying customers of the status of their purchases, returning damaged goods, recording markdowns, answering the phone, and a multitude of other invisible, but necessary, tasks—that you usually can’t accomplish during store hours. 3. By having policies and processes in place, you create standards and values for your business. Mention training and development initiatives you offer employees. The website for Tesco colleagues in the UK, with all the latest news, benefits and discounts. It’s a roadmap of how they should act, and it speaks to your company culture.Some of the basic information you’ll want to include in your code of conduct includes: 1. What are the criteria? Though the specifics of … Target will not knowingly work with vendors or factories who use physical abuse or … Each year, American retailers suffer billions of dollars in crime losses. Write up a plan that includes what your realistic hours per week should be, including networking functions and online social marketing, extra time spent on the weekends spent taking up the slack from the week, casual phone conversations that turn into business, and stick with the plan. Business hours include behind-the-scenes tasks such as receiving, … T J Maxx is so focused on employee theft. Many small retailers sign up for MasterCard, American Express, or Visa and willingly pay the small percentage to let a bank operate their credit departments for them. The purpose of an employee manual is to provide a written agreement as to how employees are expected to behave in the workplace. Customer Service Policies – Because your employees are the face of your business, it’s important to create thoughtful customer care policies and put them in writing so everyone understands how you expect your business to be represented. Take a look to see the recommended sample policies that don't sap employee spirits and steal their lives and private time. Workplace Policies. Depending on your stance, you can also include policies regarding: Kids in the salon, Pets in the salon, Using mobile phones during the treatment, Eating and drinking during the treatment; Example: As we are concerned with your and your children’s safety, we strictly prohibit unsupervised children in the salon. Code of conduct. Establishing policies and procedures that identify how customers are served is vitally important in a retail store. Developing customer-service policies and procedures, to be followed by each retail store employee, is essential to ensure quality in service. Your workplace policies help you build a lawful and pleasant workplace where your employees can thrive. These policies, procedures, and checklists successfully recognize the limits of providing employees proper guidance for appropriate behavior at work and draw a line between that and employee lives outside of the workplace. In-Store Pickup and Return. If soap and water are not available, use an alcohol-based hand sanitizer. Once you're open for business, things will happen very quickly, so you want to be able to create the work ethic and atmosphere you want in your business before you open. The following six systems can help give you an edge. They may be a great asset if used correctly (for productivity apps, calendars, business calls etc.) Customers are safer, their confidence in you is higher, and your sales are enhanced by a well-kept enterprise. What Is Driving You to Want to Build a Business. What information is required from a customer paying by check? You can use these sample dress code policies to tell employees how you expect them to dress for work. What about alterations? Do you extend credit or offer terms to customers? The purpose of the Key Control Policy is to protect the property and privacy of Williams College, and of individuals assigned to use College facilities, by limiting access to such facilities to assigned individuals and to their Supervisors. Policies should be written in plain English and easily understood by all employees. Keep an employee bulletin board in the back of the store where you can post important notices. At Lowe’s, we understand the important role our stores play in providing essential products and services to our customers, government officials and first responders, and we have taken steps to ensure we can continue to support customers and our more than 300,000 associates. Identify key processes and tasks in your business, and develop standard operating procedures (SOPs) for each. This includes Buy One, Get One Free offers. Posted by Sherene Funk | Dec 15, 2017 | Retail Best Practices |. Get heaping discounts to books you love delivered straight to your inbox. Wash your hands often with soap and water for at least 20 seconds. The following policies apply to content and metadata (including publisher name, product name, product icon, product description, product screenshots, product trailers and trailer thumbnails, and any other product metadata) offered for distribution in the Store. Organizations find that a policies and procedures manual (aka Operations Manual) is a useful training tool for new employees and a reference tool for efficiently dealing with customers. No matter what kind of retail business you’re in, one thing’s for sure: You have to do housekeeping constantly. Code of ethics 2. For example, we may require employees to wear semi-formal attire for an event. The key is to spell out all your policies clearly and fairly in your employee handbook (and elsewhere in your operation if necessary via signage). Depending on your stance, you can also include policies regarding: Kids in the salon, Pets in the salon, Using mobile phones during the treatment, Eating and drinking during the treatment; Example: As we are concerned with your and your children’s safety, we strictly prohibit unsupervised children in the salon. Make sure forms of payment, returns, layaways and other policies are clearly posted for customers to see and train your employees on how to enforce them. The key is to spell out all your policies clearly and fairly in your employee handbook (and elsewhere in your operation if necessary via signage). A timekeeping policy informs employees of the method for recording time worked and the importance of accurately recording their time. We review these policies in detail during our audit process and expect our vendors to share these views and comply. Employees do not receive a discount on Gift Cards purchased in non-L.L.Bean stores. Other businesses ask for more detailed information, such as a home or work telephone number. It is important to create policies and procedures for shoplifting in your retail store. Before you head out for your next grocery shopping spree, read ahead for eight of the best store policies you can (and should) take advantage of, from return policies to coupon-filled apps. Establishing policies and procedures that identify how customers are served is vitally important in a retail store. Employees appreciate guidance about appropriate business attire for your workplace—especially when you specify a rationale for the dress code that your team has selected. Here are 2 Things You Should Do to Prepare. Identifying and documenting retail policies and procedures can mean the difference between profitability and bankruptcy. How will you handle product loss due to damage or theft? Trees, Perennials, and Shrubs can be returned in-store within 1 year. Work rules protect your business and your workers and if correctly implemented and executed, create and maintain a better work environment for all. Your business’s code of conduct is the first place employees should look when they have questions about ethics and compliance. A 2014 National Association of Shoplifting Prevention (NASP) study finds that 1 in 11 people in the US is a shoplifter. Safety & Security Policies – “Each year, American retailers suffer billions of dollars in crime losses,” says Entrepreneur. gift wrapping? Your business’s code of conduct is the first place employees should look when they have questions about ethics and compliance. Are six areas that can help you store policies for employees a business indicated with signs or lights appropriate! Payment methods, however, it ’ s exclusive benefits is higher, and more order number will responsible... To lawsuits with significant financial consequences will you be available for calls or emergency concerns after?. Near the cash register that allow our associates to adapt to changing needs resulting from COVID-19 employees! 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